Customer Survey - Ahlers Meals

Before You Begin

How long have you been receiving meals from Ahlers Meals?

Less than 3 months

3 – 6 months

6 – 12 months

More than 1 year

Section 1: Meal Quality

Please rate each statement from 5 (Strongly Agree) to 1 (Strongly Disagree).

	Strongly agree (5)	Agree (4)	Neutral (3)	Disagree (2)	Strongly disagree (1)
The appearance of my meal is appetizing.
There is enough variety in the meals I receive.
The portion sizes of the meals I receive are filling.
Once reheated, the food temperature is evenly distributed.
I enjoy the meals delivered to me.

What would you like to see included in your meal box, this could be meal types, side items, etc?

Section 2: Meal Delivery Experience

Please rate each statement from 5 (Strongly Agree) to 1 (Strongly Disagree).

Mail Delivery Experience

The meal delivery person is the only person I see on my delivery day.

Yes

Section 3: Meal Preparation

I typically reheat my meals using:

Microwave

Oven

Section 4: Impact of the Program

My nutrition has improved since I started receiving the meals from Ahlers Meals.

The home-delivered meals are the only meals I eat each day.

Yes

Without home-delivered meals, I would not be able to live independently.

Yes

Section 5: Customer Service

Have you ever contacted Ahlers Meals' customer service team? Please select the answer that best describes your experience.

Yes, and my experience was excellent

Yes, and my experience was good

Yes, and my experience could be improved

No, I haven’t needed to contact customer service

When I leave a phone message, I am satisfied with how quickly my call is returned.

Section 6: Packaging & Meal Options

	Strongly agree (5)	Agree (4)	Neutral (3)	Disagree (2)	Strongly disagree (1)
My meals arrive well-sealed and secure in their packaging.
The packaging keeps my meals at the right temperature upon arrival
The packaging is easy to open.
Overall, I am satisfied with how my meals are packaged and presented.

When your meals are delivered, how do they typically arrive?

Frozen

Room temperature

It varies

How do you feel about receiving your meals in the current format?

I prefer them this way

I would prefer them frozen

I have no preference

Are you aware that Ahlers Meals offers a meal choice option, allowing you to select your meals in advance?

Yes

If you have used the meal choice option, how would you describe your experience compared to receiving a standard pre-selected box?

I prefer meal choice — I like selecting my own meals

I prefer the standard box — it is easier, and I trust the selection

I have no strong preference between the two

I have not used the meal choice option

Do you have any additional comments about the packaging, meal temperature, or meal choice experience?

Section 7: Overall Satisfaction

Overall, I am satisfied with my Ahlers Meals meal delivery experience.

How likely are you to recommend Ahlers Meals' meal delivery service to someone with similar needs?

Is there anything else you would like to share about your experience with Ahlers Meals?

Optional: Your Contact Information

This survey is anonymous — you are not required to provide your name or contact details. However, if you have a question, concern, or would like a member of our team to follow up with you directly, please feel free to share your information below.

Name

First Last

Phone

Preferred contact method

Phone

No follow-up needed