Can I choose my own meals?

Yes! We offer hundreds of meal combinations based on your dietary preferences and taste preferences. We have medically-tailored meals for General Wellness, Diabetic-friendly, Low Sodium, Renal-friendly, Vegetarian, and Pureed.

How do I order?

We strive to make ordering as easy as possible. Working through your case manager, you will be approved for a certain number of meals. Oftentimes, our customers order 14 meals at a time. Simply, select the number of entrees (for example, 14 entrees) and the same number of beverages. Note, some beverage options are worth more than one serving. Once your side items are selected (see the following question) then provide the menu sheet to your delivery driver next time they deliver. If you need assistance, please contact us as we will be happy to walk you through the process.

How many side items do I get?

Side items vary by type of entrée selected. When ordering a meal, please choose 1 fruit or vegetable as your side. When ordering a sandwich, please choose 2 fruits and/or veggies. When ordering a cereal, please choose 1 fruit or veggie plus 1 protein.

Can I change my order over the phone?

If you need assistance in placing your order, please contact us by phone as we are happy to help you complete your order sheet for you to give to your delivery driver.

What if an item I ordered is out of stock?

If an item is out of stock, then we will replace that item with something else you have ordered. If you only ordered that one item, we would contact you to request a substitute.

What if there is a mistake with the order I received?

We encourage our clients to check over their order the day the receive it. If there is a discrepancy with your order, please call us within one business day. We will resolve any issues in a timely manner. We cannot make changes or replacements if it is not reported immediately.

How often do you change your menu?

We offer a wide variety of items from different vendors, so our menu stays consistent although we do make changes based on availability of seasonal fruits and vegetables. Occasionally, items are discontinued by the vendors, and we strive to replace those options in a timely manner. If a new menu is released, your driver will provide one with your delivery.

How do I qualify for meals?

Contact your case manager to begin the referral process. We serve Medicaid or Medicare seniors, physically or developmentally disabled individuals, post discharge care after hospital or skilled nursing stay, and individuals with chronic health conditions.

When is my delivery coming?

We deliver on a weekly or every-other-week basis depending on how many meals you are approved for. You will be given a three-hour time frame, and the driver will be there within those three hours. We are unable to provide exact times due to variables such as traffic, the weather, illness, route changes, or other unforeseen events. We will never change your delivery day without giving you advance notice.

Who can sign for my delivery?

State law dictates that only the intended recipient can sign for meals. In special cases, authorized signers need to be approved through the case manager and listed in the individual’s service plan. We reserve the right to deny an authorized signer at management’s discretion.

Can you deliver my meals to my neighbor, family, church, etc.?

We are only authorized to deliver to the address we have on file from your case manager. Please contact your case manager to update your information if there are changes that need made.

What if I miss my delivery?

It is not our policy to redeliver if you have missed a delivery. We ask our clients not to make appointments on their delivery day, but we understand that sometimes there are extenuating circumstances. If you know that you won’t be home for a delivery, please contact us.

What if my delivery falls on a holiday?

We are open year-round, except for New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If your delivery falls on a day where we are closed, you will receive a notice a month in advance informing you of your makeup delivery date.

How do I store meals once I receive them?

Most of the meals you receive will come frozen and will need to remain in your freezer until use. Most snacks and side items are safely stored at room temperature. Our milk products are shelf stable and should be refrigerated one day prior to use and then kept refrigerated.

How do I prepare meals?

Your meals will come with microwave heating instructions on the package. Most meals warm on high for two minutes then can be adjusted with additional time as needed.

When do meals expire?

Please check the meal label which will include a “use by” date.